Privacy Policy
Cloud Voice Manager (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We collect information that you provide directly to us and information generated through your use of the platform.
1. Account Information
- Name, email address, phone number
- Business or organization details
- Login credentials
2. Communication & Call Data
- Call recordings and transcripts
- Voicemail messages
- SMS and messaging data
- Call logs, metadata, and routing information
3. Customer & CRM Data
- Contact records synced with integrated systems (such as CRM platforms)
- Customer interaction history
- Notes, tags, and activity logs
4. Technical & Usage Data
- IP address and device information
- Browser type and system logs
- Platform usage, features accessed, and interaction data
5. Payment & Integration Data
- Payment-related data processed through third-party providers (such as Host Merchant Services, where applicable)
- Data exchanged through integrations (e.g., CRM systems, AI tools, communication providers)
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain Cloud Voice Manager
- Enable voice, SMS, AI agents, and communication features
- Process and route calls, messages, and customer interactions
- Generate call transcripts, summaries, and analytics
- Improve AI performance and system functionality
- Integrate with CRM and third-party systems
- Provide customer support and respond to inquiries
- Monitor platform usage, performance, and security
Data Ownership and Control
Cloud Voice Manager is designed to give you full control over your data.
- Your communication data (calls, messages, transcripts) is stored on infrastructure you control when self-hosted
- You retain ownership of your business and customer data
- We do not access or use your data beyond what is necessary to provide the Service
As described on your platform, your data does not reside on shared third-party SaaS servers unless you choose to integrate such services.
Data Sharing and Disclosure
We do not sell your personal information.
We may share your information only in the following cases:
- With your consent or at your direction
- With trusted service providers (e.g., hosting, communication carriers, analytics tools)
- With integration partners (such as CRM platforms, AI services, or payment processors)
- To comply with legal obligations or respond to lawful requests
- To protect our rights, security, or prevent fraud
Data Security
We implement appropriate technical and organizational safeguards to protect your information, including:
- Secure authentication mechanisms (e.g., token-based authentication)
- Encrypted communication protocols
- Access control and monitoring systems
Because Cloud Voice Manager can be self-hosted, you are also responsible for maintaining the security of your own infrastructure and environment.
Data Retention
We retain your information only as long as necessary to:
- Provide the Service
- Comply with legal and regulatory obligations
- Support operational and business needs
You can configure your own data retention policies within the platform where applicable.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Update or correct your information
- Request deletion of your data
- Restrict or object to certain processing
You can manage your data through your account or contact us for assistance.
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Maintain user sessions
- Improve user experience
- Analyze platform performance
You can control cookie preferences through your browser settings.
Third-Party Services
Cloud Voice Manager integrates with third-party services such as:
- CRM systems
- AI platforms
- Communication carriers
- Payment providers
We are not responsible for the privacy practices of these third-party services. Please review their respective policies before using them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
Email : [email protected]