AI Business Phone System & VoIP Platform

Completely Free — Part of the HMS Cloud Fleet

Your Phone System Was Holding Your Business Back.

Cloud Voice Manager is a next-generation VoIP and AI communications platform — built for businesses that want one system that handles every call, message, and customer interaction, already wired into the most powerful merchant services ecosystem in the country.

1 Platform

For voice, AI, SMS & CRM

Zero

Vendor lock-in

5 Native

HMS Cloud integrations

24/7

AI agents always on

The Old Way of Running Business Phones Is Broken

You are paying per seat. Your CRM has no idea what happened on that last call. Your customers are sitting on hold while a voicemail fills up. Your AI lives in a different tool than your phone system. And you have absolutely zero visibility into what your team is actually doing on those calls.

This is not a minor inconvenience. Every disconnected tool, every missed call, every manually logged call note is revenue slipping through the cracks. The average business loses 20–30% of inbound call opportunities simply because its communication stack is fragmented.

20-30%

of inbound opportunities lost due to fragmented communication systems

Cloud Voice Manager was built to fix all of that. In one product.

Unified Communications

Voice, AI, SMS, and CRM in a single platform

Native Integrations

Automatic sync with SALT CRM, Cloud AI Manager, and HMS services

Complete Visibility

Real-time monitoring, call transcripts, and automated logging

One Platform. Zero Compromises.

AI That Actually Answers Your Phones

Not a chatbot. Not a script. Real AI voice agents powered by Claude that listen, understand, respond, and act on live calls — routing leads, answering questions, taking messages, and handing off to your team with full context. It works while you sleep.

Wired Into the HMS Cloud Fleet — From Day One

Every call, every message, every interaction automatically syncs with SALT CRM, Cloud AI Manager, and your HMS merchant stack. No API wrestling. No middleware. No manual export. The integration is native, deep, and already built.

You Own It. You Control It.

Self-hosted on your infrastructure. Your call data never touches a third-party SaaS vendor's server. You set the rules, configure the routing, choose the retention policy. Total control — without the complexity of building it from scratch.

Built for Businesses That Can't Afford to Miss a Call.

Cloud Voice Manager is not a feature add-on for HMS users only. It is a standalone communications platform with a unique edge: it ships with native, ready-to-go connections to the entire HMS Cloud ecosystem. Whether you are already an HMS merchant or brand new, you get the most integrated business phone system on the market.

Growing Businesses

You need a phone system that scales with your team — not one that invoices you per head. Cloud Voice Manager grows as you grow, with no per-seat penalty.

Sales Teams

AI-assisted call qualification, outbound campaign dialer, automatic CRM activity logging after every call. Your reps close — the platform handles the admin.

Customer Support Teams

Intelligent call queues, AI first-response, voicemail transcription, and real-time supervisor monitoring. Fewer escalations, faster resolutions, happier customers.

Multi-Location Operations

One platform, multiple locations, one dashboard. Configure separate routing, phone numbers, and AI agents for each site — managed from a single login.

HMS Merchants

If you already use Host Merchant Services, Cloud Voice Manager is the missing piece of your stack. Your SALT CRM, your HMS payments data, your Cloud AI Manager — all talking to your phone system automatically.

Partners & Resellers

White-label Cloud Voice Manager under your brand. Offer your clients a fully integrated VoIP + AI platform as part of your service suite, with multi-tenant management built in.

Your Busiest Employee Doesn't Need a Lunch Break

Meet your AI voice agents

Inbound call arrives. AI agent answers in under a second. No hold music. No voicemail. The agent greets the caller, understands what they need, looks up the right answer from your knowledge base, and either resolves the call or routes it to the right person — with a full brief already prepared.

And while the call is happening, the agent is already logging it to SALT CRM, preparing a post-call summary, and updating the contact record. By the time your human agent picks up the transfer, they know exactly who is calling and why.

Inbound Call Arrives

Customer calls your business number

AI Answers Instantly

Agent greets caller in under a second

Understands & Responds

AI processes request and provides answers

Routes or Resolves

Completes task or transfers with context

What Your AI Agents Can Do:

Answer every inbound call instantly — no queue, no hold, no missed opportunity
Understand natural speech using Deepgram real-time transcription
Respond intelligently using Claude's language model and your business knowledge base
Check business hours, look up account info, verify status — during the live call
Transfer to the right human agent with a verbal handoff and full call context
Take structured messages and route them to the right inbox or CRM record
Generate post-call summaries and sync them to SALT CRM automatically
Handle unlimited concurrent calls — no staffing limit, no overtime cost

This is not the future. This is running in Cloud Voice Manager right now.

Every Tool in Your Stack. Finally Talking to Each Other.

Most VoIP platforms are islands. They take calls. They store recordings. That’s it. The moment a call ends, the data goes nowhere. Your CRM stays empty. Your team manually updates the pipeline. Your AI has no idea the conversation ever happened.

Cloud Voice Manager is different because it was engineered from the ground up as part of an ecosystem — not bolted onto one afterward. The integrations are not optional add-ons or third-party middleware. They are core to how the product works.

Host Merchant Services

Cloud Voice Manager is a native member of the HMS Cloud Fleet. Merchant data, payment history, and account context flow between your phone system and HMS services automatically — so every call is informed by the full customer picture.

SALT CRM

Every call, every AI interaction, every SMS thread gets logged directly to SALT CRM. Caller ID matching pulls up the right contact before your agent says hello. Post-call summaries write themselves. Pipeline stays current without manual input.

Cloud AI Manager

AI agent personas, prompts, and knowledge bases are managed in Cloud AI Manager and applied across Cloud Voice Manager. Your AI configuration lives in one place, works across your entire communication stack.

Telnyx

Carrier-grade SIP trunking for rock-solid call delivery. Number provisioning, SMS delivery, and real-time media streaming for AI agents — all through Telnyx's global infrastructure.

Deepgram

Real-time speech-to-text with sub-second latency. Powers AI agent conversations, voicemail transcription, and searchable call transcripts across every recorded call.

A Full Communications Platform. Not a Feature List

Cloud Voice Manager is not a stripped-down startup product. It is a complete business communications platform with every module you need — PBX, AI, SMS, voicemail, campaigns, and administration — all in one system.

Full PBX Engine

Extensions, ring groups, IVR, call queues, routing rules, parking, transfer. Everything a phone system needs — without the hardware.

AI Voice Agents

Claude-powered agents on your inbound lines. Handle calls, qualify leads, answer questions, log summaries. Always available.

Business SMS

Two-way SMS on your business numbers. Team inboxes, conversation threading, CRM sync. Managed alongside your calls.

Call Recording & Transcription

Every call recorded, every recording transcribed by Deepgram. Full-text search across your entire call history.

Outbound Campaign Dialer

Run outbound call and SMS campaigns with contact list import, agent scripting, disposition codes, and real-time CRM sync.

Admin Dashboard

Live call monitoring, routing builder, user management, reporting, and tenant tools. Run your entire phone operation from one screen.

Traditional VoIP vs. AI-Powered Cloud Voice Manager

Legacy business VoIP platforms were designed before AI voice agents, real-time transcription, and deep CRM sync were even possible. They still ship that way — a dial tone with a dashboard on top. Cloud Voice Manager was built for what business communications actually look like now.

What You Need	Traditional VoIP Platform	Cloud Voice Manager
AI call handling	Not included — or premium add-on only	Built-in AI voice agents on every plan
Call transcription	Separate transcription service required	Included — Deepgram-powered on every call
CRM call logging	Manual entry or paid connector	Automatic — native SALT CRM sync
Voicemail to text	Unavailable or premium tier	Included — every voicemail transcribed
Campaign dialer	Separate dialer software	Included — built into the platform
SMS inbox	Separate SMS tool	Included — team inboxes built in
Phone system / PBX	Per-seat VoIP licensing	Completely free — no license, no per-seat fee
Data ownership	Vendor’s cloud, vendor’s rules	Self-hosted — your infrastructure
HMS ecosystem sync	Manual API work or not possible	Native — live on day one
Multi-tenant support	Separate accounts per location	Included — one platform, many tenants

Your Data Lives Where You Tell It To

Cloud Voice Manager is self-hosted. That means your call recordings, transcripts, voicemails, and customer data are stored on infrastructure you control — not a SaaS vendor’s shared cloud that you are renting access to. This is not just a philosophical difference. It matters for compliance, data security, and long-term cost.

JWT + HttpOnly Cookies

Every session is authenticated with short-lived JWT tokens stored in HttpOnly cookies. No session hijacking vectors.

Role-Based Access Control

Three-tier access model: Master Admin, Tenant Admin, and Agent. Each role sees exactly what it should — nothing more.

Tenant Isolation

In multi-tenant deployments, each tenant’s data is fully isolated at the database and API layer. No cross- tenant data exposure is architecturally possible.

SSL on Everything

All traffic — dashboard, API calls, SIP signaling, AI audio streams — is encrypted end-to-end.

Audit Logs

Every administrative action is logged with user identity, timestamp, and change detail. Full accountability, always.

Your Retention Policy

You decide how long recordings and transcripts are stored. No vendor deciding when your data expires.

Stop Duct-Taping Your Communications Stack Together

Cloud Voice Manager is live and ready to deploy. One platform. Every call handled. Every integration connected. Book your demo today and see exactly how it fits your business.

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