VoIP Pricing | Free VoIP Phone System Pricing

PRICING

Completely Free. Every Feature. Every User. Backed by HMS

Cloud Voice Manager is $0/month — for the whole platform. PBX, AI voice agents, SMS, call recording, transcription, dashboard, multi-tenant control, and every HMS Cloud Fleet integration. No seats to buy. No tiers to unlock. No “contact sales” wall hiding the real price.

Because HMS Already Has a Business Model — and This Isn't It

HMS earns from payment processing. Cloud Voice Manager is one of the ways HMS gives back to the merchants and partners who power that business. When your communications, AI, CRM activity, and customer workflows run on one connected stack — your business performs better, HMS performs better, the whole Cloud Fleet performs better.

There is no “Pro” tier coming later. No “starter plan” with limits engineered to push you
into an upgrade. The whole product is the free product.

Everything in the Platform — Included

Full PBX Engine

Extensions, ring groups, call queues, IVR, transfers, voicemail, number routing

AI Voice Agents

Live call handling, qualification, message capture, transfer logic, post-call summaries

Business SMS

Shared inboxes, threading, CRM-linked history

Call Recording + Transcription

Searchable history with Deepgram transcripts

Admin Dashboard

Live call view, user management, reporting, routing, tenant tools

Outbound Campaign Dialer

List handling, dispositions, SMS follow-up

HMS Cloud Fleet Integrations

SALT CRM, Cloud AI Manager, Cloud Review Manager, Telnyx, Deepgram

Multi-Tenant Management

One platform for multiple businesses, brands, or locations

Unlimited Users, Extensions, and Tenants

No limits on user count or tenant deployments

Deployment Options

Self-hosted or HMS-hosted deployment options

No Tiers, No Seats, No Hidden Upsells

No Per-Seat Pricing

Ten users or two hundred — the software cost stays $0.

No Feature Tiers

AI agents, SMS, recording, transcription, multi-tenant — all included on day one. No "upgrade to unlock".

No Integration Paywall

SALT CRM, Cloud AI Manager, and the rest of the Cloud Fleet ship connected. No middleware subscription. No Zapier-required footnotes.

No "Contact Sales" for a Real Price

$0 is the price. It's on this page for a reason.

Your reps spend less time typing notes. Your CRM stays current. Your pipeline reflects reality faster.

Real Calls Use Real Carriers — That Part Is Not Free Anywhere

Because Cloud Voice Manager handles real phone calls and real messages, a few third-party pass- through costs will show up based on how you use the system:

Telephony usage

Telnyx rates for inbound and outbound minutes and phone numbers

SMS usage

Telnyx per-segment pricing for outbound messages

AI transcription and voice

Deepgram and LLM usage at underlying provider rates

Hosting (self-hosted deployments only)

your own infrastructure; HMS-hosted deployments handle this for you

These are carrier and compute costs — not software license fees. The software itself stays $0/month
whether you place one call or ten thousand.

Built for the Businesses HMS Already Serves

HMS Merchants

Activate Cloud Voice Manager as part of your HMS relationship. The whole platform, free, forever.

Multi-Location Operators

Manage every location on one dashboard. Multi- tenant built in, no per-tenant fee.

Partners and Resellers

White-label-friendly deployment, multi-tenant admin, Cloud Fleet integrations — all at $0.

Non-HMS Merchants

The platform still runs for you. Talk to the team about deployment scope and integration options.

Frequently Asked Questions

Is Cloud Voice Manager really free?

Yes. The entire software platform is $0/month. No seat fees, no feature tiers, no hidden caps.

What is the catch?

HMS makes money from payment processing. Cloud Voice Manager is one of the reasons merchants choose HMS. That is the whole model.

Do we pay more when we add users or tenants?

No. Unlimited users, extensions, and tenants are included.

Are AI, SMS, recording, and transcription extra?

They are part of the platform — no separate subscription. The only AI, SMS, and transcription costs are pass-through carrier and compute charges from Telnyx, Deepgram, and the underlying LLM providers.

Is there a long-term contract?

No long-term software contract. The HMS processing relationship is the anchor; the software runs as long as the relationship does.

Can partners and resellers use the same model?

Yes. Multi-tenant is built in, and the $0/month model applies per tenant.

Start Running Your Phone System on $0/month

Stand up a working deployment this week. Talk to the team about whether self-hosted or HMS-hosted fits better, and which Cloud Fleet products to connect first.