VoIP Dashboard Software | Call Management Dashboard

DASHBOARD

One Control Center for Every Call, Queue, Message, and Agent.

Cloud Voice Manager’s dashboard is where operators run the system in real time. See live calls, manage extensions, assign numbers, monitor queues, review AI interactions, handle SMS, check voicemail, launch campaigns, and control tenant settings — all from one interface.

A Phone System Is Only as Good as the Screen You Use to Run It.

Most business phone systems bury the important work behind vendor tickets, outdated admin panels, or scattered tools. One screen for call logs. Another for routing. Another for numbers. Another for SMS. Another for AI. It slows down everyone who is supposed to keep the operation moving.

Cloud Voice Manager was designed around a different idea: the dashboard should be the operating layer for the entire communications stack. That means the screen your team logs into is not just a reporting view. It is where the work happens.

See the System While It Is Actually Running.

The live call view gives supervisors and admins immediate visibility into every active conversation in the system — who is on the phone, which queue the call is in, how long it has been active, whether AI is handling it, and whether a transfer is in progress.

What the Human Agent Receives on Transfer:

Active Calls Across All Channels

Inbound and outbound calls across extensions, queues, and tenants

Caller & Callee Details

With matched CRM contact when available

Queue Status & Wait Time

Assigned route path and time in queue

AI Agent Involvement

Transfer state and AI handling status

Real-Time Monitoring Tools

Silent listen, whisper, and barge where permissions allow

Quick Access to Records

Call record, recording state, and live transcript status

This is the screen operators use when something needs attention right now

Find Any Conversation in Seconds.

When the call is over, the dashboard turns into a searchable history of your operation. Every call record is stored with the metadata people actually need to work backward from an issue, a lead, or a QA request.

A conversation from last hour or six months ago is still easy to locate, review, and act on.

What You Can Review From Call History:

Direction, duration, route path, and disposition
Recording link and transcript link
AI summary and post-call notes
Associated user, queue, number, and tenant
Matching SALT CRM contact and activity record
Filters by date range, number, user, queue, outcome, tenant, and AI involvement

Provision the Team Without a Support Ticket.

Cloud Voice Manager gives admins direct control over the human side of the phone system — users, extensions, permissions, phone numbers, and assignment logic.

What Admins Can Configure:

User Role Management

Create and manage users by role: Master Admin, Tenant Admin, Supervisor, Agent

SIP Extensions

Provision SIP extensions and assign them to users

Registration Details

Manage registration for desk phones, softphones, or browser calling

Number Management

Search, purchase, assign, and port numbers through Telnyx-backed layer

Caller ID Rules

Set outbound caller ID rules by extension, team, or number

User Status Control

Control user status, availability, and queue membership from one screen

The result: A system your operations team can manage directly without waiting for a telecom vendor to make simple changes.

Build Call Flows the Way Your Business Actually Works.

Routing is where most phone systems become frustrating. Cloud Voice Manager brings routing into a visual admin experience so your team can see the logic, change the flow, and publish updates without touching the command line.

Number-Level Routing

Inbound routing configuration per number

Ring Groups & Queues

Queue assignment and distribution logic

Multi-Level IVR Trees

Interactive voice response menu builder

Time-Based Logic

Time-of-day, holiday, and after-hours routing

AI Agent Insertion

Insert AI agents within call flows

Overflow Routing

Fallback handling and voicemail branches

Transfer Rules

Between departments, sites, and tenants

Visual Flow Builder

Drag-and-drop interface for routing logic

For multi-location businesses and partners, this becomes one of the biggest operational time-savers in the platform.

The Communication Channels Live Together

AI Agent Workspace

Create and edit AI personas, review transcripts, watch transfer patterns, adjust prompts, and measure agent performance without leaving the dashboard.

SMS Inbox

Handle two-way business texting through shared team inboxes, threaded contact views, templates, quick replies, and CRM-linked history.

Voicemail Inbox

Listen to voicemail, read transcripts, route messages, assign ownership, and search by keyword without dialing into a mailbox.

This matters because your business does not communicate in one channel. The dashboard should not split them apart.

Run Outreach and Manage Performance From the Same Screen.

Cloud Voice Manager’s campaign and supervisor tools make the dashboard useful beyond inbound support.

Supervisor and Campaign Capabilities:

The entire operation — inbound, outbound, human, and AI — stays visible in one place.

A Dashboard for Operators, Not Just Executives.

Reports matter. But so do the controls behind them. Cloud Voice Manager combines reporting with the administrative tools needed to act on what the numbers show.

Built-In Operational Layers:

Custom Reporting

By date range, queue, campaign, user, number, and tenant

IVR & Queue Analytics

Track completion, drop-off rates, wait times, and SLA performance

Agent Productivity

Calls handled, talk time, wrap time, disposition mix, availability

AI Performance Metrics

Resolution, escalation, and transfer metrics

Audit Logs

Administrative changes with user, timestamp, and before/after values

Master-Admin Cross-Tenant View

For partners and managed-service operators

Tenant-Level Controls

Feature controls, permissions, retention settings

Number Management

Per-tenant number assignment and configuration

The dashboard is not just where you observe performance. It is where you improve it.

Less Vendor Dependency. More Operator Control

Built Into the PBX

The AI is part of the live call flow, not a disconnected bot on the side.The AI is part of the live call flow, not a disconnected bot on the side.

Powered by HMS Cloud Fleet

SALT CRM, Cloud AI Manager, and HMS context shape every interaction.

Live Transcription by Deepgram

The agent listens and reacts in real time, with sub-second transcription support.

Operator-Controlled

Your team defines personas, rules, knowledge, and escalation logic.

Run Your Entire Communications Operation From One Login.

Book a live walkthrough of the Cloud Voice Manager dashboard and see how your team would manage live calls, routing, AI agents, SMS, reporting, and tenant controls from a single interface.